One platform for customers, helpdesk, and tasks
Kera CRM brings together customer management, ticket escalation, and reporting so your team can focus on what matters—without switching tools.
Secure sign-in · Role-based access · No credit card required
Everything you need to run operations
Authentication, customer lists, helpdesk escalation, and reporting—built for reliability and ease of use.
Customer Management
Centralize customer data, track interactions, and manage relationships across districts and segments with a single source of truth.
Helpdesk & Tickets
Handle enquiries, escalate issues, and track ticket status from open to closed with full audit trail and agent assignment.
Tasks & Workflow
Assign and track tasks, manage deadlines, and keep your team aligned on follow-ups and escalations with clear ownership.
Reports & Analytics
Dashboard analytics, call history, district summaries, and configurable reports to drive better decisions.
How it works
What you can do in Kera—from your dashboard to better decisions.
- Step 01
See your dashboard
Get a clear overview of your operations—key metrics, recent activity, and quick access to customers, tickets, and tasks.
- Step 02
Manage customers
View and update customer records, filter by district, and track all interactions in one place.
- Step 03
Handle helpdesk
Create and assign tickets, escalate when needed, and close with full history so nothing falls through the cracks.
- Step 04
Review reports
Use dashboards and reports to understand performance, spot trends, and make better decisions.
Unified
Single platform for CRM & helpdesk
Secure
JWT auth & session management
Scalable
Built for growing operations
Built for agricultural operations
Kera CRM is a comprehensive agricultural management system with integrated authentication, customer management, and helpdesk escalation. Manage customers by district, track tickets and tasks, and run reports—all in one place.